Shipping policy

Thank you for shopping with SimZone.

PROCESSING TIME

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays may be processed on the next business day.

INTERNATIONAL SHIPPING

We ship to most countries worldwide. Shipping availability depends on the product and destination and is confirmed during checkout. Certain products might not be available for delivery to every location.

ESTIMATED DELIVERY TIME

International delivery usually takes 7–30 business days after the order has been shipped. Delivery times are estimates and may vary depending on the destination, product, carrier, customs processing, holidays, weather conditions, and other circumstances outside our control.

SHIPPING COSTS

Shipping costs are calculated and displayed during checkout. Free shipping may be available when shown on the product page or at checkout.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. Unless these charges are collected during checkout, they are the customer’s responsibility. SimZone does not control these charges or customs processing times.

ORDER TRACKING

When tracking is available, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take several business days to appear after shipment.

MULTIPLE PACKAGES

Products in the same order may be shipped separately and arrive at different times. If this happens, you will receive tracking information for each available shipment.

DELAYS

Unexpected delays may occur due to customs inspections, carrier disruptions, holidays, severe weather, or other circumstances outside our control. If your order has exceeded the estimated delivery period, please contact us and we will assist you.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. Once an order has been processed or shipped, we may be unable to change the delivery address.

LOST OR DAMAGED PACKAGES

If your order appears to be lost or arrives damaged, please contact us through our Contact Us page. For damaged items, include your order number and clear photos of the item and packaging so we can review the issue.

CONTACT US

If you have any questions about shipping or your order, please contact us through our Contact Us page.