Shipping policy

Last updated: August 26, 2026

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from the estimated delivery time.

Once your order has been shipped, you will receive a shipping confirmation email. Tracking information will be provided when available.

Orders are not normally processed or shipped on weekends or public holidays.

Estimated Delivery Time

Our standard estimated delivery time after your order has been shipped is:

7–15 business days

In some cases, delivery may take up to 20 business days due to customs processing, carrier delays, public holidays, high shipping volumes, or other circumstances outside our reasonable control.

Delivery times are estimates and may vary depending on your location, the product ordered, and the shipping carrier.

Tracking

When tracking is available, you will receive tracking information after your order has been shipped.

Tracking information may take approximately 2–5 business days to begin displaying updates after shipment.

Please allow time for the carrier's tracking system to register and update your shipment.

Multiple Packages

If your order contains multiple products, the items may be shipped separately and may arrive at different times.

If we split your order into multiple shipments, you will not be charged additional shipping fees solely because the order was divided into separate packages.

Where available, separate tracking information may be provided for each package.

Customs and Import Fees

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, any such charges are the responsibility of the customer.

SimZone does not control charges imposed by customs authorities and cannot predict their amount.

Delayed or Missing Orders

Occasional shipping delays may occur.

If your order has not arrived within 20 business days after it was shipped, please contact us at simzone@simzone.store.

When contacting us, please include your order number so we can investigate the shipment with the carrier or shipping provider.

If an order is confirmed as lost in transit, we will work with you to provide an appropriate solution in accordance with applicable law.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, contact us at simzone@simzone.store as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

If an order cannot be delivered because incorrect or incomplete shipping information was provided, additional shipping costs may apply where permitted by applicable law.

Contact Us

If you have questions about shipping, tracking, or your order, please contact us:

Email: simzone@simzone.store