Refund policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return under our voluntary 30-day return policy, the item must be in the same condition in which you received it, unused and undamaged, with all included accessories, manuals, cables, and other components, and in its original packaging. You must also provide a receipt or other proof of purchase.

To request a return, contact us at simzone@simzone.store before sending the item back.

If your return is accepted, we will provide you with instructions on how and where to send your return. Items returned to us without first requesting and receiving return authorization may not be accepted.

Unless the product is defective, damaged, incorrect, or applicable law provides otherwise, the customer is responsible for the cost of return shipping.

For any questions regarding returns, contact us at simzone@simzone.store.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged or defective, or if you receive the wrong product, contact us as soon as possible at simzone@simzone.store so that we can review the issue and provide an appropriate solution.

When contacting us, please include:

• Your order number

• A description of the issue

• Clear photographs or videos showing the problem

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Do not return a damaged, defective, or incorrect item before contacting us and receiving return instructions.

Non-Returnable Items

Certain items may not be eligible for return under our voluntary 30-day return policy, including:

• Gift cards

• Products that have been damaged through misuse, neglect, accidental damage, or unauthorized modification

• Products missing original components, accessories, or packaging where this materially reduces their value

• Items clearly marked as final sale at the time of purchase

These exclusions do not limit any mandatory consumer rights you may have under applicable law.

If you are unsure whether your item is eligible for return, contact us at simzone@simzone.store before sending it back.

Exchanges

If you would like a different product, the fastest option is generally to return the original item in accordance with this policy and place a new order once the return has been accepted.

If you received an incorrect or defective item, please contact us before placing another order so that we can assist you.

European Union 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you generally have the legal right to withdraw from an online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable exceptions.

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to simzone@simzone.store before the 14-day withdrawal period expires.

After notifying us of your withdrawal, you must return the goods within 14 days.

Unless we agree otherwise or applicable law requires otherwise, you are responsible for the direct cost of returning the goods.

You may inspect and handle the product only to the extent necessary to establish its nature, characteristics, and functionality. You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary for this purpose.

Nothing in this policy limits or excludes any mandatory consumer rights available to you under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

For returns made under our voluntary 30-day return policy, we aim to process approved refunds within 10 business days after completing our inspection. Your bank, card issuer, or payment provider may require additional time to process and display the refund.

For withdrawals made under applicable European Union consumer law, refunds will be processed within the time limits required by applicable law. Where permitted by law, we may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Original delivery costs will be refunded where required by applicable law. Additional delivery costs resulting from choosing a more expensive shipping method than our standard delivery option may not be refundable.

If more than 15 business days have passed since we confirmed that a refund under our voluntary return policy was approved, please contact us at simzone@simzone.store.

Contact

For questions regarding returns, refunds, damaged products, or exchanges, contact us at:

Email: simzone@simzone.store